In any business, there are many things to help it succeed, but there are three big ones that really matter: people, processes, and systems. These three things can make or break a company, whether it’s growing fast or struggling to stay afloat. Many companies focus on one or two of these areas, but for a business to really do well, all three need to work together smoothly.
People: Building a Strong Team
The most important part of a company is the people. First it is important to get the right people on the bus, secondly, have proper training in place, and provide additional training to ensure growth and longevity for your people. Focus on teamwork and make sure everyone works together. When everyone works as a team, it’s easier to handle changes and challenges, and everyone can help move the company forward.
It’s also important to have good leaders. Leaders help make decisions, guide their teams, and help everyone improve. Investing time in teaching your leaders how to be better at their jobs and how to support their teams is key to growing the business. When people feel valued and supported, they are more likely to stay and do their best work, even during tough times.
I’ve learned that people don’t leave companies—they leave bad leadership. If a business doesn’t invest in its leaders and teams, it can cause people to leave. But when you hire the right people and help them grow, you can build a great team that sticks around and helps the company succeed.
Processes: Keeping Things Running Smoothly
Even if you have the best people, without the right processes, it’s hard to grow. A process is a way of doing things that everyone follows, so things don’t get messy. In our business, we make sure everyone knows what their job is and how to do it the same way, no matter where they are. This helps avoid confusion and saves time.
At CSM Synergy, we worked hard to make sure everyone in the company was part of the process and understood why it’s important to do things the same way. We’ve seen how having good processes makes everything run smoother, which helps us do our work better and make more money.
Processes are important, but having the right people is also key to making them work well. When everyone is trained and understands the processes, the company can grow and handle any challenges that come its way.
Systems: Using the Right Tools
Having the right systems in place is also very important. Systems are tools that help you keep track of information, like sales numbers or how well your business is doing. Good systems can make a lot of things easier, like reporting, tracking progress, and making quick decisions. But if the systems aren’t set up right, they can make things worse.
At CSM Synergy, we’ve learned that it’s best to use the best tools for each job, instead of trying to use one system to do everything. Using the right systems helps us stay on top of everything and makes sure we have the information we need to run the business well.
We’ve made some mistakes with systems in the past, like choosing ones that didn’t work well for us. But we’ve learned from those mistakes and now we use systems that really help the business grow. The right systems can save time, help us make better decisions, and improve the way we do business.
The Three Pillars: People, Processes, and Systems
When I think about what has made my business successful, I always come back to these three things: people, processes, and systems. Every decision I make now is based on how it will affect these three areas. As my business grows, I know that focusing on these three things is the key to continued success.
I share my experiences, both the successes and the mistakes, because I want others to learn from them. Focusing on people, processes, and systems has helped me grow my business, and I know it can help you too. By working on these three areas, we can build stronger teams, run smoother operations, and make better decisions that will lead to lasting success.
