My Synergy Phone by CSM Synergy
Delete your account
This page is for people who use the My Synergy Phone app. You can ask CSM Synergy to delete your account and the personal information tied to it. You don't need the app installed to do this.
Request deletion
Email us from the address you use to sign in to My Synergy Phone, and include the name of the business you work for.
Email a deletion requestIf the button doesn't open your email app, write to support@csmsynergy.com with the subject "Account deletion request: My Synergy Phone". If you can no longer use the email you sign in with, say so in your message and we'll find another way to confirm it's you.
From the app
Open My Synergy Phone, tap Settings (the gear icon), scroll to the bottom and tap "Delete my account". That brings you to this page.
What happens next
- We reply to confirm the request came from you.
- We let your business owner know, because your login is part of their Structure Studio account.
- We delete your account within 30 days of confirming the request, and email you when it's done.
What we delete
- Your login: your email, password and every signed-in session. Your My Synergy Phone login is also your Structure Studio login, so this ends your access to Structure Studio too.
- Your name and email on the account.
- Your phone settings, including Do Not Disturb and your forwarding cell number.
- Your registered phones and their push tokens, so your phones stop ringing and stop getting text alerts.
- Error reports linked to your account.
What we keep, and why
- Calls you made or answered, texts you sent, voicemails and contacts you saved are part of your business's records. They stay with your business's Structure Studio account after your login is deleted. We remove your name from them: they show "Former team member" instead. Voicemail recordings are still deleted 12 months after they were left, and call recordings (when your business records calls) after the period your business chose.
- Records that a customer agreed to receive texts, or opted out, including the IP address and app details saved when you recorded a customer's consent. They stay with your business's records for as long as your business uses Structure Studio, because they show that its texts followed the law.
- Copies in our database backups, until those backups expire after 7 days.
- Technical logs held by our service providers, for the periods those providers set.
- Anything else the law requires us to keep.
If you own the business
Deleting your own login doesn't delete your business's records. To close your business's account and have its phone data (calls, call recordings, texts, voicemails and contacts) deleted or returned, email support@csmsynergy.com. We keep only what the law requires us to keep.
Information on your phone
Deleting your account doesn't reach the copy of your calls, texts and contacts saved on your phone. To clear it, sign out of the app or uninstall it. To stop all of your phones at once, open Settings and tap "Sign out of all devices".
For more about what My Synergy Phone collects and how we use it, read our privacy policy: https://csmsynergy.com/my-synergy-phone/privacy.